Privacy Policy

Last updated: August 14, 2026

Handgemachtes Design respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or use our services.

Information We Collect

Personal Information

When you submit a request through our website, we collect the following personal information:

Full name
Email address
Service preferences
Project details you choose to share

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and service requests
To communicate with you about your projects
To improve our website and services
To send you updates about your orders
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

Your consent when you submit information through our forms
Contractual necessity to fulfill service requests
Legitimate business interests in improving our services
Legal obligations under Austrian and European Union law

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in our operations and are bound by confidentiality agreements
When required by law or legal process
To protect our rights, property, or safety

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project-related communications are typically retained for three years after project completion.

Your Rights

Under applicable data protection laws, you have the following rights:

Right to access your personal data
Right to rectify inaccurate data
Right to request deletion of your data
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance user experience. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Data Transfers

Your information is processed and stored within the European Economic Area. If data is transferred outside the EEA, we ensure adequate safeguards are in place.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

Handgemachtes Design
Schottenfeldgasse 28
1070 Vienna, Austria
Email: [email protected]